Because each plate is custom-made and personalised, we’re unable to accept returns or offer refunds if the correct details were provided and the item has been made as requested. Please ensure all spelling and dates are double-checked before placing your order.
That said, your satisfaction means everything to us. If there’s an issue with your order, please don’t hesitate to get in touch and we’ll always do our best to help.
Damages in Transit
Each piece is carefully wrapped and packaged to keep it safe on its journey. Orders are sent via tracked delivery and will require a signature on arrival. In the unlikely event that your plate arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. Once verified, we’ll arrange a replacement at no extra cost.
